Help for
Fundraisers

Dip Dip Hooray Fundraising Logo

We’d love to help

Thanks again for choosing to fundraise with Dip Dip Hooray Fundraising. We’re glad to partner with you. If you’re looking for ways to enhance your fundraiser or have run into some trouble, you’re in the right place and we’re ready to help.

If you can’t find answers here, feel free to reach out to us via the contact form below. We’ll get back to you as soon as possible.

Immediate Issues

My fundraising link isn’t working!

Before reaching out, check the following, or have a supporter try the following if they’ve reached out with the issue:

  1. Try a different browser or device – try a browser that you are not logged into so that you’re viewing it like one of your supporters. Or try going to the link on your phone, tablet or another computer.
  2. Clear cache/cookies from your browser. We’ve linked to instructions on how to do this for Safari, Chrome, and Firefox.
  3. Check the ‘End Date’ in your profile (located in the Fundraising Dashboard). If it’s incorrect, change it in your profile AND then contact us – we will need to make another date update on our end to reinstate your fundraiser.

How to contact us: If you’re still experiencing problems, call us. If no answer, please leave a detailed message (with corrected end date if it’s the issue) and information on how best to reach you. Also, complete the contact form below with the same information for the quickest action and response.

How do I change/extend my fundraiser dates?

There are TWO updates needed to change your dates. Fill out the contact form below with your new dates. We will edit our system so that the page doesn’t become inactive before your fundraiser is over. Then, update your ‘end date’ in your profile (found on the Fundraising Dashboard page). This change effects the dates that your buyers actually see on the shopping page.

Even if you decide to cut off your fundraiser early, it’s important to let us know so that supporters do not place orders following your payout.

 

Where is the unique link to our fundraising store?

You’ll find your unique link (URL) in your Fundraising Dashboard when logged in. It will look something like “https://fundraising.happyvalleysoupcompany.com/?fund=yourusername”.

Other Commen Questions

Can I shorten my Unique URL?

Sure, shorten your URL with Bitly (https://bitly.com/). Visit their site and copy and paste your unique link into the ‘Shorten Your Link’ field and click the ‘Shorten’ button. You can then use the shortened URL on your website, social media pages, postcards and more. Be sure to TEST your new Bitly link before sharing it with others.

 

How can I find out how well my fundraiser is doing?

Ask us and we’d be happy to give you a current earnings total. Please remember that the more you sell, the more you’ll earn.

If you sell 1-99 dips, you’ll earn $2/dip.
If you sell 100-999 dips, you’ll earn $2.50/dip.
If you sell 1000 dips or more, you’ll earn $2.75/dip.

Can I shorten my Unique URL?

Sure, shorten your URL with Bitly (https://bitly.com/). Copy and paste your unique link into their ‘Shorten Your Link’ field and click the ‘Shorten’ button. You can then use the shortened URL on your website, social media pages, postcards and more. Be sure to TEST your new Bitly link before sharing it with others.

You can also create a QR code with your link.

 

Can I use Online Earnings toward my Final Order

Yes, at the end of your fundraiser, you’ll collect your paper order forms and place an order with us for local delivery. We’ll subtract your online earnings from your total due and you’ll only pay the difference. If you make more online than your final order total, you’ll owe us nothing and we’ll pay you out the difference.

 

When will I receive the payout for online orders?

We payout your earnings following you ‘Final order’. If you didn’t have any local delivery sales, let us know and we’ll promptly send your check.

Have Questions?

We'd love to answer any questions you may have. You might find a few of your questions here on the FAQs page. But if not, feel free to reach out via the form here, or give us a call at (319) 931-2785.